Complaint

Blast. provides its members with a complaint handling and management procedure aimed at standardizing processes and facilitating communication between members and Blast.

If you wish to file a complaint, please fill out the form available here, in French. Also, please prepare all supporting documents, contracts, or records justifying the reason for the complaint and any potential damage. This form and any attachments must then be sent by email to the following address: contact@blast.club.

Blast. will acknowledge receipt of the complaint within a maximum of 7 days from its reception. It may request additional information from you as part of its investigation related to your submission. A response will then be provided to you within a maximum of 30 days.

In case of dissatisfaction with the decisions regarding your complaint or claim, you have the option to directly contact the mediator of the Autorité des Marchés Financiers by mail at the following address: Autorité des marchés financiers – La médiation – 17, place de la Bourse -75082 Paris Cedex 02 – Téléphone : (+33) 01.53.45.60.00.